Understanding Shopper Decision Trees in Retail Shelving
Shopper decision trees (SDTs) provide valuable insights into how shoppers browse products and prioritize their choices. By understanding the hierarchy of what is most important to shoppers, we can enhance the shopping experience.
While SDTs serve as a guiding framework for organizing the retail shelf, they are not meant to be followed rigidly. Instead, they should be used to make the shopping experience more intuitive and convenient for the customer. By referencing SDTs, we can ensure that products are arranged in a way that aligns with shopper priorities, facilitating easier and more satisfying shopping journeys.
Decision 1:
Popular Favorites or Specialty
Decision 2:
Life Stage
Decision 3:
Single Flavor or Variety
Decision 4:
Package Type
Decision 5:
Meal or Complement
Challenges Shoppers Face in Navigating the Aisle and Finding Wet Cat Food
By understanding these challenges, retailers can take steps to simplify the shopping experience, making it easier for customers to find and choose the right products.
Best Practices
for Retail Shelving
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- Easy Organization
- Make it Easy!
- Make High-Growth Items Visible
- Highlight Popular Items with Variety
- Cross Purchasing
Motivate shoppers to try new or different items to cater to their cats' ever-changing preferences. Make sure high-growth items are prominently displayed and easy to find.
Use popular items to draw shoppers into the aisle, leveraging their visibility to drive traffic and sales. Offer a wide range of brands, proteins, flavors, textures, and package sizes/types to meet diverse cat and human preferences.
Create connections between wet cat food, dry food, treats, and litter to encourage shoppers to buy across categories.
Optimizing Fulfillment Methods for Wet Cat Food
Utilizing the PLUS Framework for the Wet Cat Food Segment
By leveraging these areas of the PLUS framework, retailers can effectively enhance their wet cat food segment, attracting new customers, broadening product appeal, encouraging premium purchases, and increasing overall consumption.
Welcome:
Target New
Households
Welcome: Ensure Education and Highlight Kitten Offerings
Ensure kitten items are visible and think of ways to educate shoppers on the types of food available for their new cats.
More than 30% of current dry cat food buyers don't purchase wet cat food. Converting 10% of these shoppers creates a $216m opportunity.
Broaden:
Expand the Definitions of Traditional Segments
Broaden: Highlight Innovation and New Ways of Shopping
Use aisle flow to guide shoppers from traditional wet cat food to a broader variety of offerings, such liquid cat treats, new package types, targeted nutrition and omni-shopping options.
If 10% of current wet cat food users purchase 5 units of liquid cat treats per year, it is a $38m opportunity.
Upgrade:
Educate Trade Consumers to Higher Price Tiers
Upgrade: Encourage Upgrade with Visibility
Place higher-priced (or price/oz) items in the strike zone for optimal visibility. Showcase upgraded items with signage or lighting.
If 10% of premium wet cat food buyers trade up to super premium wet cat food, it is a $66m opportunity.















